Warranty

You have detected a possible defect in your item?
Together we will find the best possible solution for you.

Step by step to the right service for your claim.
Did you buy the defective device from us?
All information about warranty and repair can be found here in detail:
The difference between guarantee and warranty.

guarantee:

• For all property and legal expenses that existed at the time of sale, the Seller
• The guarantee period is 24 months
• In the first 6 months it is assumed that the shortage already existed during the sale. After expiry of this period, the burden of proof on the buyer is that the defect already existed at the time of sale
• Your appliance is no longer under the statutory warranty period? Contact our service department, we are glad to help you

Warranty:

• Supplementing the statutory warranty rights and is a voluntary offer of the manufacturer and to the extent and scope of each individual case
• Regardless of the condition of the product at the time of sale
• Guaranty claims are not replaced or reduced by any warranty claims.
• Repairs of self-inflicted damages as well as damages, which developed after the manufacturer's guarantee, are liable to pay
• Supplementing the statutory guaranty rights and is a voluntary offer of A.u.S. Spielgeraete GmbH and in length and scope depending on the individual case.
• Warranty claims are not superseded or reduced by any warranty claim.
• The A.u.S. Plus warranty is only valid for specially marked items.
• For some products, it is also possible to purchase an extended warranty.

You have not bought your defective device from us?
We are happy to help you in this case as well. Our service department can repair your equipment quickly and at fair prices, even if you have not bought the product from us or if you need a on-site service. Our service center is at your disposal.